Returns and Exchanges

Returns and Exchanges

Refund policy

At The iPhone Boutique, your satisfaction is our top priority, and we want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we gladly accept returns within 30 days from the date of delivery.

Please review our return policy below:

Eligibility for Returns: We accept returns for any reason within 30 days from the date of delivery. To be eligible for a return, the item or items must be in their original condition, unused, and in the original packaging with all tags and accessories included.

Initiating a Return: To initiate a return, please contact our customer support team via email at: CustomerService@TheIphoneBoutique.com or via telephone by calling +1 (941) 500-4275 within 30 days of receiving the product. Provide your order number and let us know the reason for the return. Our support team will guide you through the return process and provide instructions for returning the item.

Return Process: Once your return request is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

Return Shipping Costs: Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Inspection and Refunds: After we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 3 business days.

Non-Returnable Items: For hygiene reasons or if they have been customized specifically for the customer, certain items may be non-returnable. Please check the product description for any specific return restrictions.

Our flexible return policy is designed to provide you with peace of mind when shopping at The iPhone Boutique. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at CustomerSupport@TheIphoneBoutique.com. Thank you for choosing The iPhone Boutique, and we look forward to serving you with exceptional products and customer service

Exchanges

At The iPhone Boutique, we strive to provide you with the best products and exceptional customer service. We understand that sometimes unforeseen circumstances may occur during the delivery process, and we are committed to resolving any issues promptly.

Please review our exchange policy below:

Damaged or Defective Items: We stand behind the quality of our products, and we take great care in packaging and shipping them to you. However, if you receive an item that is damaged or defective upon arrival, please contact our customer support team within 30 days of receiving the product. We will gladly exchange the item for a new one at no additional cost to you.

Wrong Item Received: If you happen to receive the wrong item in your order, please notify us within 30 days of receiving the package. Our team will work diligently to rectify the situation and exchange the item for the correct one as quickly as possible.

Please note that we only offer exchanges for items that are damaged, defective, or incorrect on arrival. We do not entertain exchanges for any other reasons, including but not limited to:

Change of mind or preference

Incorrect size or color chosen

Accidental damage caused by the customer

Normal wear and tear

To initiate an exchange, please follow these steps:

Contact our customer support team via email at: CustomerService@TheIphoneBoutique.com or via telephone by calling +1 (941) 500-4275 within 30 days of receiving the product.

Provide your order number and a detailed description of the issue with the item.

Our support team will guide you through the exchange process and provide instructions for returning the item.

Please ensure that the item is returned in its original packaging and condition. We reserve the right to refuse an exchange if the item is not returned in acceptable condition.

Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you promptly.

Our priority is your satisfaction, and we are here to assist you with any concerns you may have regarding your purchase. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.

Thank you for choosing The iPhone Boutique. We look forward to providing you with exceptional service and high-quality products.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerService@TheIphoneBoutique.com